LOTUS BOUTIQUE SALON POLICIES
Cancellation Policy
Lotus Boutique Salon understands that sometimes schedules change and therefore requests at least 24 hours notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 24 hours or for which clients are a “No- Show” for will incur a charge of 100% of the service amount.
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled.
If you have any questions regarding our policies please give us a call at 347-256-7979
Refund Policy
It is known that hair can be very emotional and fragile to someone's image, feelings & ego. At Lotus Boutique Salon we promise to communicate to the best of our ability and provide our knowledge and artistry in every service.
We have a ten day grace period for "re-do's" meaning, if there is something you would like fixed after the appointment, you have ten days to contact us and set up an appointment to adjust the hair color/cut-free of charge. After the ten days, all services are charged al a carte per our pricing menu. We do not issue refunds due to the time, labor and product spent that cannot be replaced, but we will always communicate and show concern for any issues the client may have with their hair, and adjust any imperfections to the best of our ability.
If you are not happy with products purchased directly through Lotus Boutique Salon we are happy to swap them out for a product of equal or lesser value as long as they have only been used 1 time. We cannot issue refunds on open products. If the swap out is a higher priced item, the guest is responsible to make up the difference. We cannot swap out products less than 90% full and do not issue refunds on products that have been opened/used. If your product is unopened we are happy to exchange product within 14 days of purchase.
Retainers
All new extension clients must provide a retainer to reserve an appointment. Retainers are nonrefundable, but can be applied if the appointment is moved to a different date.
FAQS
How do I schedule an appointment?
Please book online here.
We kindly ask that you still send us your hair inspiration pictures via text so that our stylists can be better prepared for your appointment.
Can I work while I am getting my hair done?
Yes! You can absolutely work if needed and there are outlets for you to plug in for charging your electronics.
Can I bring my kids to my appointment?
We kindly ask that children are not present during services.
Can I bring a friend/family with me to my appointment?
Due to to the limited space in the salon, we kindly ask you not to bring additional guests with you unless they are scheduled to receive a service.